RMA will only be processed if it meets the following criteria:
Need To Konw
Parts being returned must match original sales order.
Parts must be within warranty period.(Contact customer support representative for warranty conditions).
Parts that fall within Rcstars operating specifica-tions or are deemed defective due to customer misapplication will be returned as is, and could be subject to an evaluation fee.
Parts must be returned in adequate condition in proper packaging and shipping material. Failure to do so will result in product returned to sender.
If you need immediate replacement, provide your requirement with a new PO. Please note, Rcstars reserves the right to return product which is dee-med customer damaged or no fault found from the RMA.
About the freight
1. If the clients report the product failure to Rcstars after one month but within one year after receipt of the pro-ducts, Rcstars will only bear one way freight charge.
2. If the clients report the product failure after one year of the receipt of the products, the client should bear the freight for the return and dispatch.
Fill in all required data below. One form is required for each part number being returned. RMA numbers with return shipping instructions will be provided by email. Please post the defect description and the original label on the product. Any informa-tion including data, pictures, detail failure info, etc. will expedite the processing of your RMA.
Rcstars Tech Return Material Authorization (RMA) Form
If the RMA form is INCOMPLETE or does not have payment information for an out-of-warranty unit, the product will be refu-sed and return at the customer’s expense.
- IMPORTANT RMA PROCEDURES
Completely fill out the Return Merchandise Authoriza-tion(RMA)form. Incomplete RMA form will be refused.
Fax the RMA form with a copy of a proforma invoice to +86-755-26607454. An RMA number will be issu-ed within 24 hours.
The RMA number is valid for 15 days from the date of issue.
To avoid damages, please ship the products with orignal packaging materials. Rcstars will NOT be responsible for any damages or lost iterms.
Clearly print the RMA number on the outside of the shipping package and ship it to:Floor 4, 40th Building, Shahe Industry District, Nanshan District, ShenZhen, China, 518053.
The RMA number is only valid for 15 days and must be clearly displayed on the outside of the shipping package. If the RMA form is incomplete or there turn shipment does not have an RMA number clear visib-le on the outside of the shipping label, the product will be refused and returned at the customer’s expense.